Putting Our WordPress Expertise to Work
In short, we assume the development operations role and we keep your WordPress performant, secure, reliable, maintained and backed up. Our job is to handle the technical aspects of hosting WordPress right. This extends to making updates to both WordPress core and plugins, proactive security and advanced tuning for optimal speed and performance.
View the full details here: Service Level Agreement
Addressing Your Technical Needs
If a problematic issue presents itself from a performance or security angle, we’re on the case to investigate, diagnose and remediate technical issues at any scale of sophistication. We take the proper care and attention others can’t afford to guide customers towards the ideal solutions possible.
Say for example you’re using a plugin that’s bogging down the database with long-running queries. We’ll address it and work with you to find a substitute or simply deactivate it. Our support team is always available 24/7 from multiple channels to ensure fast and effective troubleshooting. Serving-tuning and other critical jobs that fall within the DevOps realm is in our hands to resolve, delivering the level of assurance and security Enterprise-caliber organizations need.
Design & Development Assistance
While there is a large margin of cases we’re glad to lend a helping hand, any assistance regarding cosmetic/functionality changes is on our customer’s list to handle (i.e. rewriting plugins or refactoring your code). In some cases we are able to make minor fixes that address the root culprits of issues with the goal is minimizing your hardware/resource needs. Having said, the appropriate expectation for our customers to follow is hiring a developer to make granular modifications.
If you don’t have an in-house developer to point to, no problem! Our partners over at The Website Engineer would be more than happy to help.